ev222 Privacy Policy

1 Introduction & Scope

ev222 ("we", "us", or "the platform") is an online casino and betting service operating for users in Bangladesh. This privacy policy ("policy") explains how ev222 collects, stores, uses, discloses, and protects the personal information of users through its website and related services.

By creating an account on ev222 or using the platform, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using the platform and contact our support team.

This policy applies to:

• all registered users of the ev222 website;
• visitors who have not opened an account but have browsed the website;
• any person who has contacted ev222 customer support.

2 Information We Collect

ev222 collects only the information necessary for operating the service, ensuring security, and meeting legal obligations. We never collect unnecessary information.

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using the service:

• full name and date of birth (for age verification);
• active email address and mobile number;
• national identity card or passport details (for identity verification);
• payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information;
• any information provided when contacting customer support.

2.2 Automatically Collected Information

Information collected automatically when you use the platform:

• IP address and device type;
• browser version and operating system;
• date, time, and session duration of platform access;
• pages visited and navigation patterns;
• information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

Where required for identity verification or fraud prevention, we may collect limited information from trusted third-party verification services. In such cases, only the minimum necessary information is collected.

3 Purpose of Data Use

ev222 uses collected information for the following purposes:

3.1 Account & Service Management

• creating, verifying, and managing user accounts;
• processing deposits, withdrawals, and betting transactions;
• providing bonuses, cashback, and VIP benefits;
• providing 24/7 customer support.

3.2 Security & Compliance

• ensuring age verification (for users 21 and over);
• preventing fraud, money laundering, and unauthorized access;
• detecting and preventing multiple accounts;
• implementing responsible gaming guidelines.

3.3 Communication

• sending important notifications related to transactions;
• sending security alerts and account updates;
• sending relevant promotional information subject to your consent.

3.4 Service Improvement

• analyzing and improving the user experience;
• identifying and resolving technical issues on the platform;
• planning new features and services.

4 Cookies & Tracking Technologies

The ev222 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the website's functionality.

4.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions, security verification, and basic platform functionality. These cannot be disabled.
• Functional cookies: Used to remember language preferences and personalized settings.
• Analytics cookies: Collect anonymous statistics to understand site usage, which helps improve the service.

4.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling cookies may limit some functionality of the platform.

5 Data Sharing & Disclosure

ev222 never sells or rents your personal information. Information may only be disclosed in the limited circumstances described below:

5.1 Service Partners

To operate the platform, we work with trusted third parties — such as payment processors (bKash, Nagad, Rocket, Upay, and banking services), identity verification agencies, and technology service providers. These partners receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements with us.

5.2 Legal Obligations

Information may be disclosed in response to a valid order, summons, or legal process from a competent court or law enforcement authority. In such circumstances, we will endeavor to notify you in advance where legally permitted.

5.3 Security Protection

Limited information may be shared with security experts where necessary to address fraud, hacking, or any other cyber threat.

6 Data Security Measures

ev222 follows industry-standard technologies and practices to protect your personal information. Our security infrastructure is as follows:

• SSL Encryption: All data transmitted to and from the website is protected by SSL/TLS encryption, preventing interception by third parties.
• Data Storage Security: Stored data is kept on encrypted servers and regular security audits are conducted.
• Access Controls: Only authorized ev222 staff may access user information for specific, defined purposes.
• Payment Data Protection: Financial information is stored in a separate encrypted system, and no card numbers or full account details are retained beyond the transaction.
• Two-Factor Authentication: An additional security layer is provided to prevent unauthorized access to accounts.

While we make every effort to protect your information, please be aware that 100% security on the internet cannot be guaranteed. You are also responsible for keeping your account password secure.

7 Data Retention Period

ev222 retains your information only for as long as necessary. The criteria for determining retention periods are:

• Active accounts: Complete information is retained for as long as the account remains active.
• Closed accounts: Financial and identity information is retained for a reasonable period after account closure to meet specific legal obligations.
• Transaction records: Records of financial transactions are retained for an extended period, as required for fraud investigations and legal compliance.
• Anonymized data: Analytics data from which personal identifiers have been removed may be used indefinitely for service improvement.

8 Your Rights

ev222 respects the following rights you have over your personal information:

8.1 Right of Access

You may request from us at any time to find out what information we hold about you.

8.2 Right to Rectification

If any of your information is inaccurate, contact us to have it corrected. We will make the necessary changes as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to fulfill this request in full.

8.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing purposes. We will stop marketing communications after receiving your request.

8.5 Right to Data Portability

You may request a copy of the information you have provided in a common format.

To exercise any of the above rights, email [email protected] or contact us via live chat.

9 Protection of Minors

ev222 strictly does not provide services to anyone under the age of 21. We actively use age verification methods, and any account found to belong to a minor is closed immediately.

If you become aware that a person under the age of 21 has created an account on ev222, please inform us immediately.

10 International Data Transfers

For the operation of ev222's services, information may in some cases be stored or processed outside Bangladesh. In such cases, we ensure that:

• adequate data protection measures are in place in the destination country;
• our agreements with third-party partners include data protection provisions;
• the volume of data transferred is always kept to a minimum.

11 Third-Party Links & Services

The ev222 platform may have connections to third-party payment gateways and verification services. These third parties have their own privacy policies, and their data collection practices are outside ev222's control. You are advised to read their privacy policies before using their services.

12 Policy Changes

ev222 may update this privacy policy from time to time — due to changes in the service, technological developments, or legal requirements. When changes are made:

• the updated policy will be published on this page;
• for significant changes, registered users will be notified by email;
• continued use of the platform after changes will be considered as your agreement to the updated policy.

You are advised to visit this page regularly to stay informed about the protection of your information.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We are always here for you.